Shipping policy

Thank you for shopping with Seha Supplement Store! We are dedicated to providing you with fast and reliable shipping. Please review our shipping policy below:

Order Processing

  • Orders placed on weekdays will be processed within 1-2 business days.
  • Orders placed on weekends or holidays will be processed the following business day.
  • Please allow up to 5 business days to process and pack your order. Orders are shipped on business days only. Business days are Monday-Friday, excluding public holidays.
  • In case a product is on backorder or out of stock, we will notify you immediately, and the order will be shipped once the item is back in stock.

Same Day Delivery (Monday to Friday)

We offer same-day delivery (Monday to friday) for Milton and Mississauga. If your order is placed before 2:00 PM (local time) and the product is not on backorder, it will be eligible for same-day delivery.

  • Same-day delivery hours: Deliveries will be made between 3:00 PM and 9:00 PM on the same day.
  • Same-day delivery is subject to product availability and delivery schedules. Orders placed after 2:00 PM may not qualify for same-day delivery.

 Delivery Charges (Milton & Mississauga)

  • Free same-day delivery: Available for orders above $60 within Milton and Mississauga.
  • For orders under $60, shipping charges will vary based on your delivery address, even within Milton and Mississauga.
  • All orders under $60 are subject to shipping fees, which are calculated based on the delivery address at checkout.
  • Oversize items need to be delivered via freight carriers and those items are not eligible for Free Shipping.
  • All deliveries are fulfilled through local courier services.

Address Accuracy

To ensure smooth and timely delivery, customers are responsible for providing a complete and accurate shipping address at checkout.

  • If your address includes an Apartment, Suite, or Buzzer Code, please ensure this information is clearly entered in the “Additional Information” or “Optional Notes” section during checkout.
  • Failure to provide essential address details (e.g., apartment number, buzzer code, or business delivery hours) may result in delivery issues, for which we and our courier partners are not responsible.

    Address Correction Fees

    If a shipment requires correction due to an error in the address you provided, the following fees will apply:

    • $10 CAD for address corrections within Ontario
    • $12 CAD for corrections to all other Canadian provinces

    These fees are charged by the courier and will be passed on to the customer. We are not responsible for delivery issues resulting from address inaccuracies. Refunds will not be issued for delivery failures caused by incomplete or incorrect addresses.

    Order Cancellation & Changes

    We kindly ask customers to review their orders carefully before placing them, as we have strict policies regarding cancellations and changes.

    Sale & Discounted Items

    • No cancellations or changes are accepted for sale-priced or discounted items once the order has been placed.
    • All sale items are final sale and non-refundable.

    Probiotics & Perishable Items

    • All probiotic products are shipped with ice packs to maintain product integrity.
    • Once shipped, probiotic orders are non-refundable and cannot be cancelled.

    General Cancellations

    • We do not accept cancellations on sale and discounted items, they are all final sale. If a customer requests a cancellation for regular-priced item and the company is not at fault, a 15% restocking fee will apply.
    • This fee covers handling, processing, and inventory management costs.

    Shipping Restrictions

    • We currently offer same-day delivery only to customers in Milton and Mississauga. For customers outside these areas, standard shipping times apply.
    • We do not ship to PO Boxes.

    Tracking Your Order

    Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment.

    Order Issues

    If you encounter any issues with your shipment, such as delays, missing items, or damaged products, please contact our customer service team at info@sehasuppplementstore.ca and we will be happy to assist you.

    Thank you for choosing Seha Supplement Store. We appreciate your business and strive to ensure your order reaches you quickly and safely!