Refund policy

 

We want you to be satisfied with your purchase, and we strive to make our return process as smooth as possible. Please read the policy below carefully before placing your order.


Eligibility for Returns

  • Returns are accepted within 7 days of delivery only for regular-priced items.
  • All sale and discounted items are final sale and not eligible for return, refund, or exchange.
  • Items must be in the same condition that you received it, unused, unopened, with tags and in their original sealed condition and packaging.
  • A valid proof of purchase (receipt or order number) is required for all returns.

Non-Returnable Items

  • All sale and discounted items are final sale and not eligible for return, refund, or exchange.
  • We do not accept returns on Personal care items, cosmetic items, and beauty products ( i.e Hair colour, shampoo, conditioners, moisturizers, lotions, soaps, etc.) perishable goods (such as food items, food mixes, protein powders, hot drink mixes, honey, sugar & sweeteners) custom products (such as special orders or personalized items), Essential oils, any liquid item, BOGO items, Food items, Protein and snacks bar, all probiotics and professional lines.  We also do not accept returns for hazardous materials, flammable liquids.
  • Unfortunately, we cannot accept returns on sale items or gift cards.
  • We do not offer store credit or exchanges for any final sale items.

Return Shipping Costs:

  • If the return is due to an error on our part (e.g., wrong item sent, item is defective or damaged) the customer may send us and email of the mistake along with photos of the wrong/damaged item within 2 days from the delivery date and we will be happy to assist.
  • If the return is due to a customer-related issue (e.g., change of mind, wrong item ordered), and if the item is eligible for return, the customer is responsible for return shipping costs.

If your return is accepted, we’ll send you  instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds & Exchanges:

  • Approved returns will be refunded to the original payment method once the item has been received and inspected.
  • We do not offer store credit or exchanges. If you wish to receive a different item, you must return the eligible product (if applicable) and place a new order.
  • No refunds or exchanges will be issued for final sale items.

Please note that all sale-priced items are final sale and not eligible for return, exchange, or refund. We recommend reviewing all product details before completing your purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@sehasupplementstore.ca

You can always contact us for any return question at info@sehasupplementstore.ca

Thank you for understanding and supporting our small business!